Shipping Policy

Every ELWORN product is made to order. This allows us to reduce waste, avoid overproduction, and create each item specifically for the customer who ordered it.

Order Processing

Once an order is placed, production begins.

  • Processing and production typically take 2–7 business days.
  • During busy periods, holidays, or promotional events, production times may be longer.
  • Orders are not processed on weekends or public holidays.

You will receive a confirmation email once your order has been placed and another notification when your order has shipped.

Shipping Times

Estimated delivery times vary depending on your location:

United States

  • 3–7 business days after production

Canada

  • 5–10 business days after production

Europe

  • 5–12 business days after production

Australia & New Zealand

  • 5–12 business days after production

International Orders

  • 7–20 business days after production

Please note that these are estimated delivery times and may vary due to customs processing, local postal services, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the products in your order.

Any applicable taxes, customs duties, or import fees imposed by your country are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress.

Please allow up to 48 hours for tracking information to update.

Multiple Items

Some orders may arrive in separate packages. This can occur when products are produced at different facilities or warehouses.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

ELWORN is not responsible for orders shipped to incorrect addresses provided during checkout. If you notice an error, please contact us immediately before production begins.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us within 14 days of delivery or the expected delivery date.

We will work with our fulfillment and shipping partners to investigate the issue and provide an appropriate resolution whenever possible.

Contact Us

For shipping-related questions, please contact:

ELWORN
Email: support@elworn.store

Whatsapp: +601124084390

Wear your energy.