Exchange & Returns
At ELWORN, every product is made to order specifically for you. Because of this, we are unable to accept general returns or exchanges in the same way as traditional retail stores.
Please read our policy carefully before placing your order.
Returns & Exchanges
Since all items are produced on demand, we do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Ordering the wrong product, color, or design
- Personal preference after receiving the item
We encourage customers to carefully review product descriptions and size guides before completing their purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or if you receive the wrong item, we will gladly help resolve the issue.
Please contact us within 14 days of receiving your order and provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
After review, we may offer:
- A replacement item at no additional cost
- A refund, where applicable
Lost Packages
If your package appears lost in transit, please contact us and we will work with our fulfillment and shipping partners to investigate the issue.
Refund Eligibility
Refunds may be approved when:
- The product arrives damaged or defective
- The wrong product was received
- The order is lost in transit and cannot be located
Approved refunds will be issued to the original payment method.
Order Changes & Cancellations
Because production begins shortly after an order is placed, order modifications or cancellations can only be requested within a limited time after purchase.
If you need to change or cancel an order, please contact us as soon as possible. Once production has started, changes or cancellations may not be possible.
Contact Us
For any return, exchange, or refund inquiries, please contact:
ELWORN
Email: support@elworn.store
Whatsapp: +601124084390
We are committed to ensuring every customer receives a product that meets our quality standards.
Wear your energy.